Capitalizing on the Accelerated Pace of Global Businesses Outsourcing Services
NANTONG, CHINA, 10-11 MARCH 2011 – With the accelerated pace of global businesses' outsourcing services to developing countries, the Chinese government has realized the importance of "China's Service". The call center outsourcing industry has arrived at its golden period, and more and more local governments are currently constructing call center bases.
Organized by Noppen and supported by Nantong Bureau of Commerce and CC-CMM, the 2nd China Call Center Excellence Summit 2011 was held in Nantong city, soon to be China's "Call Center City", on the 10-11 March 2011. At the summit over 100 senior officials, presidents, directors, and technical directors from government bodies and industry associations, came together with top-level executives, CRM directors and HR presidents from world famous enterprises both at home and abroad. Experts and industry leaders discussed global service outsourcing trends, the newest industrial policies and technologies for China call center construction, operation and management and aimed to find the best solution providers.